Technical Support Engineer

About BIQH :

BIQH Financial Data Services provides market data platforms for international financial institutions. Ensuring our clients that their financial market data is used and managed efficiently by our state of the art consolidated API. We are a fintech scale-up, and we have the ambition to become a major international player. Our primary focus is conquering Western-Europe in which you will have a key role. Find more information at https://www.biqh.com/

Are you interested in disrupting the world of market data? Do you know what it takes to scale up and further professionalize our development team internationally? Are you passionate about creating awesome products and solutions? Take a look at our job posting for a Technical Support engineer at a Dutch fintech company spreading its wings in Europe.

The position of the Technical Support Engineer at BIQH .

You will be part of our international operations team which consists of a group of 4 professionals. After BIQH welcomed a few new clients this year, it is the ideal moment to funnel our growth on our operations team.

Your tasks are diverse and include (but are not limited to):

Operations (80% of your time) Our philosophy is that everything we build should be API first. Everything within our platform is build on our GraphQL API Suite. As part of the operations team, you will be working with our products and helping our customers setup their market data infrastructure. Besides using the GraphQL API, major workflows are controlled by using Nifi, where you will setup workflows in. Our solutions are hosted within our own redundant datacenter setup, whereas you are made responsible for the smooth hosting of the products on our own platform. This includes, but is not limited towards maintaining, monitoring, upgrading our Microsoft Hyper-V datacenter with VM’s and Docker setup and OS Management (Linux and Windows) within our platform. You are not afraid to visit our datacenter from time to time in case required.

Support (20% of your time) Besides being part of the Operations team we also have customers who ask questions on the services we deliver to them. As part of the operations team, you will help in handling these questions and ensuring that we make our SLA that we agree with our customers.

Career growth opportunities :

As you will be working at a scale-up, our success is your success. We aim to be a non-hierarchical organization. However, career growth opportunities can arise, depending on the company’s growth.

Whom are we looking for as our new Technical Support engineer?

• 2+ years experience working in an IT operations environment.

• Experience with Microsoft Hyper-V or comparable, hosting VM’s and Docker.

• Experience with OS Management (Linux/Windows).

• Experience in working in an agile environment, preferably familiar using tools like Confluence, Jira, Bitbucket/Git based flows.

• Forward thinking and ambitious mindset.

• Strong problem-solving skills and attention to detail.

• Flexible and accurate in switching between different tasks and projects.

• Experience with tools such as Teamcity and Octopus is a plus.

• Experience with Nifi is a plus.

What we offer to our new Technical Support engineer

1. An exquisite compensation package, including participation in our Stock Appreciation Rights program.

2. Enjoy 27 paid days off.

3. Secure your future with pension benefits.

4. Grow with an education budget.

5. A unique opportunity to be part of a rapidly growing and dynamic fintech company.

6. Hybrid working possibilities. However, we would love to see you at the office in The Netherlands from time to time as well.

7. 'Workation' possibilities at our Motivation Center located in the most beautiful location in Italy, Piedmont.